June in National Homeownership Month! To commemorate the occasion we sat down with Homeownership Counselor Pamela Petty to learn about the role she plays to help her clients become happy Homeowners. Pam has been a St. Ambrose Homeownership Counselor for 19 years.
What’s your favorite part about your job?
The folks! I love seeing their faces when they come in and realize that they can buy sooner than they originally anticipated. I love helping my clients understand what funding is available to help them reach their goal of homeownership.
A lot of times my clients come in with a lot of nerves about the home buying process. Being able to explain the process to them helps to settle their nerves and relieve some stress about buying a home. When I’m able to show them that they have more control over the process and the partners they choose to work with, I can see them becoming more relaxed. I love seeing my clients walk out the door with more confidence and settled nerves about the home buying process.
What’s the most common misconception that your clients have?
Sometimes people come in thinking they can afford more house than is realistic for their income. Another misconception is that many people don’t understand the importance of good credit.
What’s your vision for a better Homeownership department:
I think a standard counseling certificate for the whole state would better serve many of our clients. You don’t always know where you’ll find your perfect home. It would be helpful if the counseling certificate was universal for the whole state rather than being separate for each jurisdiction.
It’s great that we offer eHome America to allow clients to complete their homeownership workshop online. I think we need to continue to use technology to serve our clients better and make our counseling program unique.